General Privacy Statement

Privacy Definitions

Understanding key terminology is essential for transparency about how your data is managed within aipetora’s AI smart device ecosystem.

Personal data refers to any information relating to an identified or identifiable individual, including contact details and user preferences collected via our devices.

Processing encompasses all operations performed on personal data, including collection, storage, usage, and deletion.

Users are individuals who interact with aipetora’s AI devices and services, providing data or using functionalities.

Services include all AI-enabled smart device features and digital platforms offered by aipetora to enhance daily living.

Cookies are small text files stored on user devices to improve usability, track preferences, and support analytics for better service delivery.

Purposes of Data Processing

Data is utilized to deliver, maintain, and enhance AI device functions while ensuring security and personalized support.

• Providing and managing AI device functionalities.
• Maintaining device security and preventing unauthorized access.
• Customer service and technical support facilitation.
• Performing analytics to improve product quality.
• Communicating updates, offers, and relevant information.
• Compliance with legal obligations and dispute resolution.
• Personalizing user experience based on preferences.
• Detecting and addressing technical issues proactively.

Legal Bases for Processing Data

aipetora processes data in accordance with applicable laws, relying on different legal grounds depending on the context and user consent.

• Consent provided by the user for specific processing activities.
• Performance of a contract related to device sales or subscription.
• Compliance with legal obligations imposed by Swiss and EU authorities.
• Legitimate interests pursued by aipetora for security and service optimization.

GDPR Compliance

In line with the General Data Protection Regulation, aipetora upholds your rights regarding personal data processed within the EU and Switzerland.

• Right to access personal data and obtain copies.
• Right to correct inaccurate or incomplete information.
• Right to request data deletion when applicable.
• Right to restrict or object to processing under certain conditions.
• Right to data portability for accessible data formats.
• Right to lodge complaints with supervisory authorities.

Cookie Policy

Cookies and similar technologies are employed to enhance user experience and deliver analyzing capabilities within aipetora services.

We use essential cookies, performance cookies, and targeted advertising cookies depending on service requirements.

Categories include strictly necessary cookies, functionality cookies, analytics cookies, and advertising cookies.

Users have options to adjust cookie preferences via device settings or through dedicated cookie management tools on the website.

Read our full Cookie Policy

Data Sharing Practices

Data may be shared cautiously with partners and service providers to support device operations and enhance service quality without compromising privacy.

• Cloud infrastructure providers responsible for storage and processing.
• Payment processing services for transaction handling.
• Customer support vendors assisting in technical issues.
• Legal authorities when required by law or for security reasons.
• Marketing partners with prior user consent.
• Analytics platforms to evaluate service performance.

International Data Transfers

When your data is transferred outside Switzerland or the EU, it is protected with appropriate safeguards to maintain privacy and comply with regulations.

Transfers rely on standard contractual clauses, binding corporate rules, or adequacy decisions recognized by data protection authorities.

Data Retention Periods

aipetora retains personal data only as long as necessary to fulfill the purposes outlined, after which data is securely deleted or anonymized.

Account-related information is held for the duration of account activity and a reasonable period thereafter for compliance reasons.

Communication records are stored temporarily to resolve inquiries and protect legal interests.

System logs are retained for a defined period to monitor security and operational integrity.

Upon user request or at the end of retention periods, personal data is removed following secure deletion practices.

Data Security Measures

aipetora adopts state-of-the-art technical and organizational safeguards to prevent unauthorized access, disclosure, alteration, or destruction of personal data.

• Data encryption in transit and at rest to secure communications and storage.
• Implementation of encrypted data transmission protocols to prevent unauthorized access during device communication and cloud synchronization.
• Regular security audits and updates to address emerging threats and vulnerabilities in our AI devices and associated software.

User Privacy Rights

At aipetora, we respect your rights concerning your personal data and are committed to transparency and control over your information.

• Right to access the personal data we hold about you in accordance with applicable data protection laws.
• Right to request correction of inaccurate or incomplete personal data to ensure it remains up to date.
• Right to request deletion of your personal data when it is no longer necessary for the purposes collected.
• Right to object to or restrict processing of your personal data under certain conditions.
• Right to data portability allowing you to receive your personal data in a structured, commonly used format.
• Right to withdraw consent at any time where processing is based on your consent without affecting lawfulness of prior processing.
• Right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.
• Right to be informed promptly about any data breaches that may affect your personal information.

How to Submit Privacy Rights Requests

You can submit any requests related to your privacy rights by contacting our Data Protection Officer via the contact details provided in this policy. Please specify the nature of your request so we can assist you effectively.

contact@aipetora.digital

We aim to respond to all privacy rights requests within 30 calendar days of receipt to ensure timely handling and your continued confidence in our services.